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Secure OTPs & AI customer engagement at scale.
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Voice agents that answer, assist, and automate calls.
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AI agents that sell, support, and engage 24/7.
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What’s New at Plivo?
Explore powerful new updates designed to give you more control, speed, and flexibility.
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Provide service on channels your customers prefer.
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Increase revenue with omnichannel campaigns.
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Agents
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Voice
Analyze conversion rates and improve your sales.
Chat
Measure active usage and target areas of improvement.
SMS
Find retention drivers and make your customers smile.
RCS
Find retention drivers and make your customers smile.
WhatsApp
Find retention drivers and make your customers smile.
Slack
(Coming soon)
Find retention drivers and make your customers smile.
Features
Personalized AI Agents
Analyze conversion rates and improve your sales.
Engagement Analytics
Measure active usage and target areas of improvement.
No-code agent builder
Find retention drivers and make your customers smile.
Handoff to Human agent
Find retention drivers and make your customers smile.
Unified Customer Data
Find retention drivers and make your customers smile.
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Build AI Agents in Minutes, No Code Required
AI agents that automate sales, support, and marketing conversations. Seamlessly integrate with your CRM, helpdesk, or any system to deliver personalized, data-driven responses—without writing a single line of code.
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Appointment Scheduler
Customer Support Agent
Customer Re-engagement
Build your own agent
Build Agents in Plain English
Just type your requirements, and our AI Agent studio will generate a fully functional agent that you can customize.
Instant AI Agent Creation
Describe what you need, and AI will build it.
Quick Customization
Edit workflows, add rules, and personalize responses.
Pre-built Templates
Kickstart faster with customizable templates for support, sales, bookings, and more.
Smart Triggers: Invoke AI Agents at the Right Moment
AI agents spring into action at the right moment, ensuring timely and relevant engagement across every channel.
Inbound Customer Interactions
Customer Sends a Text Message
AI agents process incoming SMS messages, handling tasks beyond just answering questions.
Customer Sends a Message on Mobile App Chat
In-app AI agents provide seamless self-service experiences, reducing friction for customers.
Customer Sends a Message on Chat
AI-powered chatbots assist customers in real-time, offering solutions tailored to their needs.
Customer Calls In
AI-powered voice agents handle complex interactions by understanding customer intent and taking action.
Customer Sends a WhatsApp Message
AI agents automate WhatsApp interactions, providing transactional support and personalized experiences.
Data-Driven AI Triggers
Trigger Based on Customer Attributes
AI agents engage customers based on past interactions, behaviors, and events like birthdays, last visits, or purchases.
Trigger Based on Customer Browsing History & Activity
AI proactively engages customers who have shown purchase intent but haven't converted.
Trigger Based on Segment Updates
AI acts when a customer moves between different audience segments in a CRM or other systems.
Trigger From Another System or Tool
AI integrates with CRM, eCommerce, and operational platforms to automate workflows based on real-time data.
Inbound Customer Interactions
Invoke AI Based on a Schedule
AI workflows can be triggered at set times to handle routine follow-ups, reminders, and ongoing engagement.
Powerful Building Blocks for Complete Control
Design AI-powered interactions across voice and text channels with an intuitive drag-and-drop builder.
Conversation Blocks
Control customer interactions across SMS, voice calls, chat, and WhatsApp.
Define how AI responds to different customer queries.
Route conversations based on intent, sentiment, or escalation needs.
Choose Your AI Model
Bring your own model or choose from industry leaders. Total flexibility, no vendor lock-in.
Plug into GPT-4, Claude, Gemini, or even open-source models like LLaMA. We handle the orchestration.
Choose from industry-leading text-to-speech providers like Eleven Labs, PlayAI, or Deepgram. We handle the voice orchestration so you don’t have to.
Functions & Actions
Automate complex workflows.
Pull data from CRMs, knowledge bases, and databases.
Extract variables to personalize interactions.
Create tasks for human agents if AI needs assistance.
Check business hours before routing calls or messages.
Collect customer responses and feed them into your CRM.
Custom Code Component
Add your own logic.
Write and execute scripts for custom automation and advanced AI behavior.
Connect with APIs to take real-world actions beyond messaging.
Extensive Integrations to Power Agent Actions
CRM & Sales Integrations
Salesforce
Hubspot
Zoho
Helpdesk & Customer Support
Zendesk
Freshdesk
ZohoDesk
E-Commerce & Order Management
Shopify
WooCommerce
Knowledge & Content Sources
Notion
Google Drive
Confluence
Productivity & Scheduling
Slack
Google Sheets
Calendly
Communication & Email
Gmail
Outlook
X.com
Start Building Your AI Agent Now
No setup fees, no coding required.
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